Hong Kong-based Coinsuper presumably obstructs clients’ withdrawals

A cryptocurrency exchange in Hong Kong has actually apparently stopped all withdrawal demands, according to reports. Coinsuper is the sole crypto company in China that is certified by the federal government, and was established by a previous senior UBS Group AG executive in November 2017.


The report by Bloomberg suggests that clients of the bourse have actually been not able to withdraw funds given that late November, based upon an evaluation of messages on the exchange’s main Telegram chat group.

Five customers apparently submitted authorities grievances after token withdrawals were obviously stopped, leaving them not able to recover around $55,000 of cryptocurrency and cash.

The public protest versus Coinsuper, which is backed by Pantera Capital and run by Karen Chen, who previously worked as president of UBS China Inc., may force the Hong Kong authorities to use more stringent policing. As reported by Cointelegraph in Sept. 2021, a senior executive for the city state’s Securities and Futures Commission stated that higher action is required to fight cryptocurrency scams, recommending future assistance on digital property trading in the unique administrative area.

Last month, the administrator of Coinsuper’s Telegram conversation group presumably stopped reacting to questions about unsuccessful withdrawals, then resurfaced recently, asking clients to supply their e-mail addresses. Some customers stated at the time that there was no follow-up even after they supplied their information.

The exchange processed approximately $17.4 countless volume in the last 24 hr — below a day-to-day peak of $1.3 billion in late 2019, according to information company Nomics.

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While talking to Bloomberg, among the investor that had actually backed Coinsuper stated that they have actually totally canceled their $1 million financial investment in the exchange. The VC stated they had actually lost interaction with the exchange’s management group 6 to 8 months back, and chairperson and CEO Karen Chen stopped responding on WeChat. According to reports, numerous employees left the company in between July and December.